The integrated management system is the foundation for Natal Scheepvaart B.V.’s certification according to ISO 9001 standards. Our integrated management system ensures the steady advancement of the quality of all our services. Furthermore we proactively and continuously develop new service standards.

This system also stands as a vital tool for basic and advanced employee trainings. Our internal auditing team continuously screens the overall impact of our standards and ensures compliance on each site level. Our worldwide quality management organization supervises local quality improvement programs to enhance operational excellence in all countries. We also conduct special training programs for the involved employees to strengthen our quality, our awareness and the fulfillment of our services.

Our QHSE policy

Natal Scheepvaart B.V. is committed to an incident-free workplace, every day, everywhere. Our performance depends on our ability to continuously improve the quality of the services we provide to our customers, while protecting people and minimizing the impact on the environment. Our Quality, Health, Safety and Environmental Policy outlines the measures we take to ensure this.

Natal Scheepvaart B.V.’s process and quality rules are continuously monitored, inspected, and – whenever and wherever necessary – improved. Natal Scheepvaart B.V.’s operational KPIs are collected and analyzed each month, and provided to our customers for their review and audit upon request. All performance indicators are collated and measured against the process measurements for each object in every contract. All contingent gaps between the assessed and the actual performance figures are analyzed. The insights we win in this process are used as a foundation to improve the situation for all parties involved.

Good Distribution Practice

Good Distribution Practice (GDP) ensures that the quality of the pharmaceutical product Natal Scheepvaart B.V. transports is maintained throughout the storage and distribution network and consequently protects the health of the patient. This rigorous set of standards requires extensive training for personnel involved in the handling of shipments containing pharmaceutical materials. In 2024, Natal Scheepvaart B.V. continued its commitment to GDP compliance and signed an agreement with Concept Heidelberg Institute to develop an e-learning training on the subject. This module provides training to personnel involved in GDP operations worldwide, and during the year more than 1,500 Natal Scheepvaart B.V. employees were properly trained and certified using this module

Customers

Customers are at the heart of Natal Scheepvaart B.V.’s business. We continuously evaluate their needs and satisfaction and as a result align our products to their requirements. All the aspects of our work processes, organization and operations are oriented towards our customers’ needs and expectations. With a deep understanding of its customers’ requirements, Natal Scheepvaart B.V. creates value throughout its customers’ supply chain in a wide range of industries.

Our commitment to customers is underpinned by consistent, group-wide quality standards for all our business processes. The totality of our business procedures, products and services are thoroughly documented and described in our ISO-certified integrated management system, following the highest international standards such as ISO 9001/14001 and OHSAS 18001. Our quality standards are strengthened by a continuous improvement approach that checks operational processes, identifies problems and realizes improvements.